The ticket # of the 5/16 complaint about the 5/12 tech support (no tiicket) is CS002158541 listed as"Open." I referred to my initial tech support request. On I complained about the lack of acknowledgement let alone actual tech support.
When I clicked on Details, the page was blank, evenn this morning even though the initial link states "Replied. It was annoted "Open" until this morning it shows "Replied." I NEVER received ANY feedback or ticket number. I NEVER received a ticket number or ANY reponse. HERE ARE THE FACTS WHICH ALOMG WITH THIS RESPONSE WILL BE FILED WITH MY BBB COMPLAINT TODAY:ġ) My original request with attached system documents was dated. You can review your active tickets by going to, selecting "My Status" and then "My Support Ticket Also, after your response the ticket number is given right away.
Please share your support ticket number here so we can investigate by passing it on to CyberLink CS.įYI, CyberLink doesn't refuse support, they are just experiencing a high number of inquiries during this time.
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